/bump
Sorry to be a persistent pest

but just to wrap this up: We've established that if we set 'never dial a connection' on my friend's PC, then when it is connected to the NTL SACM it should just get on with it ... provided that, if he is using USB to connect, he has the drivers installed.
I do not have an NTL CD. Anyone know where I can get those drivers without getting a CD? Is there somewhere I can download them from?