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I used an ntl modem in Southampton a week ago and was astonished at how fast and responsive the browsing and pings were. Both the browsing blew my 2Mbit ADSL away (this was 1Mbit cable) and the pings were nearly 10ms faster than mine.
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Fair enough. My experience is totally the opposite.
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I did mention in private that the issues that caused your substandard performance had been resolved and were a fault. As you've kinda brought this into the open I'll say again they are fixed.
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It depends what was fixed and when. I had multiple issues. Some of it was packet loss and slow pings, the rest of it was down to signal problems on the upstream of the cable modem, which is a problem I'd had for years (ever since starting with broadband) and it was never fixed even though various people tried to fix it and said it was fixed.
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Plus give you the sub-10ms pings to LINX I used to see from Hampshire?
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Average about 15ms on plus. On NTL I rarely saw pings lower than 50ms, often well into 100ms on a lot of sites.
Maybe I should move to Hampshire
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I'm not saying Plus are pants, I am saying they run their network to the wire, that would make me a little concerned about using them.
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Maybe so, but there are a lot of other things wrong with NTL, and not just the broadband side of it, that make me very concerned about using them. I'm extremely happy with PlusNet so far. In fact I have to say I've been truly amazed at the difference in performance making me realise just how poor my NTL connection was. Customer support has been stunning too.
I don't wish to go further into a Plus vs NTL debate on an NTL forum. I do appreciate your and other's efforts, but you have to see it from my point of view where just about everything that could have gone wrong with my NTL experience did and no amount of saying things are fixed, better, have loads of investment or the best core network in the UK will really convince me.
At the end of the day the key thing is the experience for the end user. You can have the best network in the world but if the connection to a particular house is next to useless, then the ISP is of no use, especially when they can't fix it despite dozens of attempts over several years.
The other thing is though you have all the data to hand and can see everything is rosy, the customer often sees something different. The problem I have with NTL, and this applies to a lot of other companies, is that the customer is not believed when they say something is wrong.