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shuffler · 08-11-2004, 19:56

I agree, NTL must be aware that Saturday and Sunday are the days when customer services/support will receive the most calls. What customers want when things go wrong is information. There was no information re this fault on Sunday on either the freephone server status line or on broadband support who only told us that there was an outage in CF24. The end result being that you are left wondering whether you have a faulty modem/line/PC etc.

Surely there must be one non illiterate in NTL who could have put the information on the server status line.

08-11-2004, 19:56	#17
shuffler Inactive Join Date: Jul 2004 Posts: 2	Re: Packet Loss In Cardiff I agree, NTL must be aware that Saturday and Sunday are the days when customer services/support will receive the most calls. What customers want when things go wrong is information. There was no information re this fault on Sunday on either the freephone server status line or on broadband support who only told us that there was an outage in CF24. The end result being that you are left wondering whether you have a faulty modem/line/PC etc. Surely there must be one non illiterate in NTL who could have put the information on the server status line.