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Originally Posted by JohnHorb
Whilst I would have thought this as well (24-hour response), it is not compulsory for every home in the country to have a phone, so hardly regarded as 'essential'
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Hmmm-I thought there was a law regarding people having access to working phone lines?
Maybe it's just the provision/availability, but I thought it also applied to repairs, & even then maybe it onll applies to BT....
http://www.bt.com/customerservices/c...=our_guarantee
At least BT would forward your phone calls to your mobile at no expense to you.
http://www.bt.com/customerservices/c...ping_connected
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Originally Posted by BT
As soon as you report a fault, we will immediately divert* all your incoming calls to an alternative fixed or mobile number, free of charge. We will also pay for the cost normally incurred for diverting incoming calls. You can retain the diversion service until we install or repair your service.
If we fail to keep to our promised times for repairing your service, we will automatically credit a rental rebate to your bill. As well as this, if your incoming calls are diverted to a mobile, we will automatically credit a call allowance to your bill, to contribute towards the cost of calls you make from your mobile. The rental rebate and call allowance is calculated on a daily basis.
* The diversion facility is not available to BT Pay&Call, In Contact Plus and Light User Scheme customers.
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http://www.bt.com/customerservices/c...promised_times
Compensation too!!
http://www.bt.com/customerservices/c...e_compensation
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Originally Posted by BT
Fixed Rate Compensation
If you choose not to have your calls diverted and we fail to repair or supply your service on time, you can claim for subsequent days:
1-3 days delay: equivalent to one month line rental
4-6 days delay: equivalent to two months line rental
7-9 days delay: equivalent to three months line rental
10 days plus delay: equivalent to four months line rental
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