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Originally Posted by JohnHorb
..and this is probably true of most residential suppliers.
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Absolutely
Unless you pay for a service that includes SLAs & dedicated fix times (I'm not so sure such things are offered by any ISP for home users?) then you have to put up with the service on offer, or find a better/more reliable one with better customer service (that's not aimed @ ntl-it applies to whatever company you are unhappy with)