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Originally Posted by IanGuy
I really am annoyed at the fact that they said it was tough, and would not do anything to provide customer satisfaction, even when I stated I would change the DTV to Sky, they said good luck.
BTW: RDY and SYNC lights were off for all of the downtime.
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<Devil's Advocate>The thing is, you signed up to a service (ntl) that states in it's Ts & Cs that they don't guarantee a fault free service, so any claims you feel you may have for compensation have no (legal) grounds.
Having said that, I hear you as you are obviously unhappy with the way the CSR handled your situation.
Section 10:
http://www.home.ntl.com/page/termsresidential
</Devil's Advocate>