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shuffler · 08-11-2004, 18:37

I too live in the Danescourt area of Cardiff and suffered loss of broadband service all day Sunday to 10.30 this morning with just the D/S light flickering and the power light showing. When I eventually got through to tech support on Sunday I was told I had a faulty modem and an engineer would have to be summoned. I fortunately have a spare cable modem which I know is 100% OK and this confirmed what I thought, which was line signal loss.

Unfortunately here in Danescourt we are not "broadband enabled" due to the high NTL takeup so we are at the mercy of NTL re service and I am very impressed with NTL's ability to fix faulty modems without even phoning or calling in person, or could it possibly be that, heaven forbid, the fault was with NTL? Either way, why do they feel the need to lie? A simple "There's a fault at...." etc would go alot further than a blatant lie.

Since I was forced to return to NTL broadband due to the lack of ADSL I have not had one correct bill, no wonder customers leave in droves.

08-11-2004, 18:37	#6
shuffler Inactive Join Date: Jul 2004 Posts: 2	Re: Packet Loss In Cardiff I too live in the Danescourt area of Cardiff and suffered loss of broadband service all day Sunday to 10.30 this morning with just the D/S light flickering and the power light showing. When I eventually got through to tech support on Sunday I was told I had a faulty modem and an engineer would have to be summoned. I fortunately have a spare cable modem which I know is 100% OK and this confirmed what I thought, which was line signal loss. Unfortunately here in Danescourt we are not "broadband enabled" due to the high NTL takeup so we are at the mercy of NTL re service and I am very impressed with NTL's ability to fix faulty modems without even phoning or calling in person, or could it possibly be that, heaven forbid, the fault was with NTL? Either way, why do they feel the need to lie? A simple "There's a fault at...." etc would go alot further than a blatant lie. Since I was forced to return to NTL broadband due to the lack of ADSL I have not had one correct bill, no wonder customers leave in droves.