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IanGuy · 08-11-2004, 17:39

I knew something was going wrong. Around 10pm Saturday 6th November DTV and Broadband went down, no SNR signal and the return power reported -60.

Both services were down from 10pm Saturday until today, Monday 8th @ around 3pm.
This meant work i needed to do on the internet, football, films etc that I am paying good money for I was unable to watch. I couldn't ring customer services as they are stupidly closed on Sundays.

I will be ringing customer services ASAP in order to get a refund of some cash.

EDIT: Just rang customer services, first guy told me that the STB was faulty, I proceeded to tell him that a friend in the same area's service was off at exactly the same time and my SACM was unable to get a connection aswell, so he handed me over to the faults department.
Faults department admitted there was a fault in the area and when asked if I could have some sort of refund for the service that was paid for but not received, I was told that it was not NTL's policy to do so and was stubborn on this policy and would not give any kind of compensation. You don't subscribe to paper delivery for a month, don't receive 2 papers and still have to pay for them do you? Why should I do so with a cable service? He understood the situation and also stated that he thought it was stupid that they didn't have anyone to work Sundays. Basically he said it was tough luck.

Anyone have any views on this?

08-11-2004, 17:39	#5
IanGuy Inactive Join Date: Jan 2004 Services: V+, 2nd STB, Virgin Phone, Virgin 20mb Posts: 277	Re: Packet Loss In Cardiff I knew something was going wrong. Around 10pm Saturday 6th November DTV and Broadband went down, no SNR signal and the return power reported -60. Both services were down from 10pm Saturday until today, Monday 8th @ around 3pm. This meant work i needed to do on the internet, football, films etc that I am paying good money for I was unable to watch. I couldn't ring customer services as they are stupidly closed on Sundays. I will be ringing customer services ASAP in order to get a refund of some cash. EDIT: Just rang customer services, first guy told me that the STB was faulty, I proceeded to tell him that a friend in the same area's service was off at exactly the same time and my SACM was unable to get a connection aswell, so he handed me over to the faults department. Faults department admitted there was a fault in the area and when asked if I could have some sort of refund for the service that was paid for but not received, I was told that it was not NTL's policy to do so and was stubborn on this policy and would not give any kind of compensation. You don't subscribe to paper delivery for a month, don't receive 2 papers and still have to pay for them do you? Why should I do so with a cable service? He understood the situation and also stated that he thought it was stupid that they didn't have anyone to work Sundays. Basically he said it was tough luck. Anyone have any views on this?