Cable Forum - View Single Post - My phone line died, and so did NTL customer services!

**Chris** · 08-11-2004, 08:59

My phone line died yesterday. At first, I got an engaged tone instead of a dial tone; now there is nothing. People who try to call me get a continuous tone.

I am worried that they may have cut it off eight days too soon (we're moving house next Monday), but the Broadband and DTV are still connected and working fine.

However, I can't find out what the problem is, because when I call NTL from work, I get a recorded message warning of a 15 minute wait, a request to 'please stay on the line', and then an engaged tone. So I can't even get into a queue to have my problem sorted!!

Anyone got any suggestions for what I should do next?

08-11-2004, 08:59	#1
Chris Trollsplatter Cable Forum Team Join Date: Jun 2003 Location: North of Watford Services: Humane elimination of all common Internet pests Posts: 38,379	My phone line died, and so did NTL customer services! My phone line died yesterday. At first, I got an engaged tone instead of a dial tone; now there is nothing. People who try to call me get a continuous tone. I am worried that they may have cut it off eight days too soon (we're moving house next Monday), but the Broadband and DTV are still connected and working fine. However, I can't find out what the problem is, because when I call NTL from work, I get a recorded message warning of a 15 minute wait, a request to 'please stay on the line', and then an engaged tone. So I can't even get into a queue to have my problem sorted!! Anyone got any suggestions for what I should do next?