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Originally Posted by a1970man
I had a chuckle whe I read that letter as well.
I've never been able to get through to NTL quickly in 3 years of using them. I dont mean to sound callous, but does it really take that long to recruit and train staff to work in CS. There are many call centers around and most can get staff on the phone and working to a basic level in 2-3 weeks !
Probably to NTL longer to 'proactively sinergise the cenric customer response metrics' or some other crappy management speak .....
Why dont we turn the tables on them ?
Stop paying your bill and when the call say "I'm sorry I'm experiencing technical difficulties and I dont have a fix date, if you'd like to call back in a week I'll put you on to the missus who'll promise a call back and hang up if you like ?"
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The call centre I worked for had me on the telephones the next day accepting incoming calls.