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From http://www.ntlworld.com/serverstatus :

We are currently upgrading our customer management and billing systems to improve our customer service. This means between 8pm Thursday 11th November until Wednesday 17th November you will be unable to make changes to your Internet service. However you will still be able to send and receive emails, surf the web and upload to your webspace.

If you need to change your service, such as add an additional email address, please make sure you do this before Thursday 11th November or from the afternoon of Wednesday 17th November. You can find Member services under "Your Account" at www.ntlworld.com During this upgrade our Internet support centres will have limited access to their computer systems. Full service should be restored by the afternoon of Wednesday 17th November.

As an alternative to calling Technical Support, why not utilise ntlââ‚Âà ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢s new Broadband Medic online diagnostic and repair tool, available at www.ntlworld.com/help/broadbandmedic however this tool will have limited functionality during the upgrade period.

We apologise for any inconvenience caused.