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Originally Posted by DieDieMyDarling
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I disagree, as i pointed out above, companies rely on the people who overuse the service, as they are the ones prepared to pay for the newer, faster speeds, so they can get MORE downloads, and keep the ISP driving towards still faster speeds. It's how Ntl advertised broadband in the first place, UNLIMITED service.
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Interesting point. Bear in mind that that one 1.5 Meg user uses the same bandwidth as 5 300K users. Which do you think is more profitable for NTL? 1x£37.9 9 or 5x£17.9 9?
Even taking in to account costs of service provision, I would say it's the 300K users who are more profitable. IIRC most NTL users are on the lower bandwidth as well.
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It's an interesting point you make about the quality of the service, Ntl's quality has been disgraceful! Email servers that work when they want to, Newsgroups that hardly EVER work, outages at least once a month in most area's. AOL are uncapped, and i've not heard of many problems with them.
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You don't know many AOL users then... NTL do have problems, but they are not as bad as you have made out. Well, maybe the email servers are.
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Btw, another point about contention etc. Most people who use P2P and the likes, tend to do most of their downloading at night, when the service isn't being used as much, it'll be interesting to see how the new 3mb speed will affect daytime useage, when the people who just want to download their updates faster, are doing so at the same time as peak service, when people on all the other teirs are downloading too. Compared to the 5% of users that download lots of files overnight, when most people on the other teirs aren't using their bandwidth. 
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In my experience, people are not considerate enough to do that..