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Originally Posted by paulyoung666
a very worthy offer , what exactly can you do that a call cant achieve , if you dont mind me asking  |
Good Question, which I will try to answer as best as I can.
Call centres are all well and good but they do have their short-comings. My biggest annoyance is that after you have waited anything from 15 minutes to 45 minutes (at the cost of a NATIONAL rate call) you get connected to somebody who as the best intentions although is totally "burned out" and simply fobs you off with some lame duck of a lie to simply get you off the phone.
Following the information you are given, you call back to be told "You shouldnt have done that" or "thats not procedure".
I feel I could give customers an honest "CORRECT" answer to their questions/problems and hopefully be able to explain things VERY clearly so at least when they do call me at work, they are a lot more freindly -
Also in the UK, extended warranties have been given a bad reputation (for better or worse) and theres often a mis-understanding about what these policies do/do not cover, this is often both due to the sales people AND the customer not listening and signing bits of paper without reading them. I could explain this and also what the customer "CAN" do to obtain the best service, basically using the companies OWN procedures to the customers ADVANTAGE.
At least if/when they have to call, they know the facts and what to expect rather than being "let down" when their told that their Notebook is not covered for accidental damage as it has been peed on by their dog and explain the reasons why.... it happens.
Any further questions, fire away.