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Originally Posted by Paul M
Sorry, but it's not positive action in my eyes, I see no advantage to having my channels renumbered, what difference does it make to a channel, what number it is, as long as people know where to find it.
This is just a sure fire way of confusing millions of customers. I don't see these millions bitterly complaining that the current numbering system is wrong.
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The way it is at the moment is a joke. Everything NTL are doing with regard to DTV at the moment is to do with integrating the two platforms as much as is possible: hence the use of Bromley- (and Telewest-) type Liberate software on Langley, and the launching of Docsis STBs on that network.
As such it wouldn't make sense to have two different numbering schemes, even if they did make some sort of logical sense, which they clearly don't. Sky have their channels arranged into genres, as do Telewest, as do NTL in Ireland. It's by far the most logical way to do it, and in the long term, it reduces customer confusion considerably.
Are you really saying it's a good thing that, for example, Living TV is on channel 111 on Bromley and a different (low) number on Langley, while Living+1 is on channel 900-and-something on both platforms?
Yes, it will confuse customers in the short term, but only in the short term. Properly communicated, most people should "get it" pretty quickly. I've just moved from a Bromley area to Telewest, and so have had to learn a new number scheme, and it's really not a problem. And as pointed out, you'll still be able to reorder the channels in your favourites, which will help a lot.
(Oh, and a note to NTL: to save going through all this again in the future,
copy Telewest's numbering!)