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Jam tomorrow?
An interesting letter came with this month's ntl bill promising abundant jam tomorrow; to be precise, improved customer service starting early next year (no specific date given).
The first line reads, "You may may have noticed that since the beginning of September there have been delays getting through to our Customer Service teams." Ah, yes, those happy pre-September days when you got through straight away. At which point the thought occurs to me that if there were no delays before September how can they improve on this?
Further on it says, "With all these improvements we're making, our Customer Service help lines are very busy at the moment." Eh, hold on a minute. How can making improvements suddenly make the help lines very busy? Are thousands of customers suddenly phoning in to ask how the improvements are getting on? Are hundreds of ntl staff testing the lines?
All in all, the level of ntl explanations is enough to cause permanent bemusement.
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