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Earwig · 05-11-2004, 19:54

A little update for you people.

I have been without my connection now for 14 days.

I have tried to keep you up to date here but each time I try to post it fails.

Today is the 5th NOV and all seems to be ok for the moment.

I phoned the tech line at NTL (0845 650 0121) and they said that they were aware of the problem and said that there was NOISE on the line. (0800 0524315) This is a voice mail describing the fualt a little more.

As I write this my upload is hitting 35KB/s fairly often which is more than it used to do, so thanks for that NTL!!
I seem to be able to get onto internet sites ok now and have not found any problems so far. Download reached about 155KB/s which I am also fairly happy with. So hopefully they have sorted the problem out and all will be ok now.

They have also (Tech Support) told me to contact customer services to get a refund for the time I have been without my connection. They told me this wothout me even having to ask about it for which I was pretty impressed!!
I will however wait a couple of days before calling them just to make sure that my connection is actually secure once again.

The only gripe I do have is that I had to wait 50MINS to get through. With the same annoying message every 1Minute or so........Telling me how they were upgrading us all for free!!!

Hope anyone else with the problem is also sorted now....

05-11-2004, 19:54	#10
Earwig Inactive Join Date: May 2004 Location: Higham, Northants Age: 48 Services: 10MBIT, NTL Sky Digital Posts: 144	Re: NN10 Poor Connection 4 Over A Week.... A little update for you people. I have been without my connection now for 14 days. I have tried to keep you up to date here but each time I try to post it fails. Today is the 5th NOV and all seems to be ok for the moment. I phoned the tech line at NTL (0845 650 0121) and they said that they were aware of the problem and said that there was NOISE on the line. (0800 0524315) This is a voice mail describing the fualt a little more. As I write this my upload is hitting 35KB/s fairly often which is more than it used to do, so thanks for that NTL!! I seem to be able to get onto internet sites ok now and have not found any problems so far. Download reached about 155KB/s which I am also fairly happy with. So hopefully they have sorted the problem out and all will be ok now. They have also (Tech Support) told me to contact customer services to get a refund for the time I have been without my connection. They told me this wothout me even having to ask about it for which I was pretty impressed!! I will however wait a couple of days before calling them just to make sure that my connection is actually secure once again. The only gripe I do have is that I had to wait 50MINS to get through. With the same annoying message every 1Minute or so........Telling me how they were upgrading us all for free!!! Hope anyone else with the problem is also sorted now....