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Originally Posted by Gooch
So NTL finally drove you over the edge. I'm not far behind!
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It was the point in time when the woman I had been dealing with for a few months (yes, months) started to get more and more dismissive over the problem and ended up telling me that the service I had (5% to 40% packet loss) might well be the best NTL could offer... If I started dropping my monthly payment by 40% to match their packet loss, I doubt they would have been too pleased. But it seemed acceptable to them to offer that level of service to a paying customer.
This claim was made despite the fact my sister-in-law who lives in the very next street (probably less than 50 meters away in fact) is having no problems with her connection (other than the up-down-up-down-up-down nature of NTL broadband in the Bournemouth/Poole area). I even took my laptop round there and plugged it straight in to her set top box to test my hardware.
I also had another one of those "We'll call you back after an inexplicably long number of days to see if it's still broken" claim (which seems to be a standard fob off) from an engineer that never happened. When I rang up customer services to cancel (after being pushed from pilar to post), I was told that they wouldn't take notice of cancelation from me (despite the fact the money was coming out my bank account). So my fiance had to call them... after all the engineers we've had out and all the problems we've had, customer services asked why it was we were cancelling
Needless to say, she told them ...
Like I said, if NTL fix it, and the new speeds are coupled with a decent upload, then I would consider coming back. But somehow I doubt it will ever happen. The network in our area seems to be in a complete mess. Whether the original problem was caused by Nynex or Cable and Wireless is irrelevant. The current franchise holder is NTL, so NTL should be sorting it out.
I'm on Zen ADSL, only on 512k (although apparently I can get 1Mbit). For my £24.99 a month, I get a static IP address, no bandwidth caps and so far (touching wood) a 100% reliable connection with no packet loss. Just a shame I had to spend 100 quid on a new wireless router/modem.
Steve.