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Originally Posted by threadbare
ppl are not going to like paying for a service and paying to get their computers fixed when all they see is an ntl problem, even if it is their pc that is shagged.
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I've lost count of the number of times NTL has told me my PC is shagged only to have it be NTL's fault every single time (and that includes the time the modem dialup number had a recorded message on it saying the number is busy). I had to explain to the nice lady that answered the phone that my computer cannot possibly be putting the recorded message there - after several hours spent on the phone it was eventually conceded there was a fault at their end (this was after my dialup hadn't worked for about a week).
It really is not helpful the way lots of computer error messages are phrased to blame the user.
At least the cable modem actually works so now I only have to ring up when I'm randomly overcharged.
Weeb