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Originally Posted by ianathuth
Is this a cable connection or an offnet NTL ADSL connection?
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Looks like I will have to ask her that but its like getting blood out of a stone she is what you would call a tech support nightmare. She knows no tech words and understands less about PCs...
Looks like I have to go round and sort this out for her or talk her through everything over the phone taking well over an hour. The last time I had to talk her through a reformat and was on for 2 hours...
