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Originally Posted by DeadKenny
NTL should sort out the network and local problems, plus their customer service, rather than concentrate on increasing speeds at lower prices to attract new customers thus congesting the network further. Sort that lot out, and I'd consider coming back (though I'd be more interested in NTL via ADSL than Cable Modem, as I'm convinced now that ADSL is a better technology in the long run, unless NTL are prepared to re-lay the entire cable network).
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Confirmed as being on cable network.
Your area is fixed up now, it was never congested, however following some planned work some things went wrong that took a while to isolate. This has now been done and Woking is sweet again.
ADSL as it is now certainly isn't a better technology, pure copper, distance dependent, 8mbit/1mbit maximum vs hybrid fibre / coaxial network, no distance limitations, current max speeds ~28Mbps down and 4Mbits upstream (on ntl's implementation, can go a little higher with extra kit).
Certainly DSL will progress, however BT have had a max speed on their products of 2Mbit downstream 256k upstream for 4 years since commercial launch, and this is the same rate they trialled
8 years ago.
Whatever technology is the best it's down to what the companies decide to do with it. Virtually everywhere ntl have bb BT do as well, so ntl are competing with BT. Due to it being much cheaper to DSL enable an exchange than lay new cable in a town BT are able to cover much more of the country, so in their mind ntl / Telewest aren't really an issue as they have all these monopoly areas, which is why their product line has been so static, and their main innovations are removing unmetered charging for their bandwidth to smaller ISPs (a work in progress) and introducing massively higher charges for those ISPs that want to be able to use the pipes unmetered in order to get those extra few quid out of ISPs and customers.
Meanwhile their own ADSL ISP is so fed up with the rest of the company's attitude towards growing DSL's abilities and wholesale prices that they are considering unbundling exchanges themselves to have more control.
Fundamentally due to deeper fibre in network cable is the better technology, ntl are by the looks of it by far the more progressive company as well (comparing to BT Wholesale, who supply ADSL connectivity to all ISPs that don't unbundle).
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Surly the 5GB a month is wrong?
How much is 5GB in reality to normal usage?
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Considerably above average for 300k customers, approximately average for 750k....