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Originally Posted by Chrysalis
Different situation that is boss and worker. This is company and customer.
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My car cost me circa £15,000 . If I go to Rover for a service and they mistakenly tell me it only cost me £10,000 , should I go after them for the extra £5,000? Do you think I'd get anywhere with that?
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Originally Posted by Chrysalis
Slam me all you like, apperently its ok for yourselves to get half packages which are not in the contract and for others to threaten to cancel get discount then at end of discount period repeat (permanent discount) but not ok for me to voice my concerns.
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No-one is against you voicing your concerns. What we object to is you throwing a tantrum to get a discount which you were not entitled to.
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Originally Posted by Chrysalis
1 - I have had no previous discounts
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Me neither (apart from staff discount which all ntl employees are entitled to after a qualifying period)
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Originally Posted by Chrysalis
2 - Never cancelled
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Ditto
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Originally Posted by Chrysalis
3 - Have for most of my time at ntl been on the top tier broadband package and been using low traffic.
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Same here
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Originally Posted by Chrysalis
4 - Rarely need support so not ringing them up much
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With you so far
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Originally Posted by Chrysalis
5 - This has been my first official complaint.
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All the more reason for you to have been denied the discount you were not entitled to.