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With the upgrade from 1Mb to 1.5Mb this was simply making a change in a config file and then the new cable modem picking it up the next time it is rebooted.
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It was a lot more involved than that, actually - there's more than one config file, there's more than one server, there's some areas of the country delayed, there's UBR configs to be amended, there's capacity monitoring, there's checking the work to make sure you haven't made a mistake. Was a big big job.