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Originally Posted by dr wadd
Ok, but assume for a moment that someone was stubborn enough to refuse to pay the £25 fee, that would mean that NTL would still need to retain the cable modem configs for the 1.5Mb service as that one would no longer exist. Are they really going to let someone stay on a service tier that would effectively no longer exist. They couldn't actually force this on someone who is still within their 12 month contract.
It strikes me that in typical NTL fashion this hasn`t been thought through particularly well. As pointed out earlier, I could just downgrade a tier, pay less money and still get a speed increase to offset against the costs of then going back up to 3Mb.
With the upgrade from 1Mb to 1.5Mb this was simply making a change in a config file and then the new cable modem picking it up the next time it is rebooted. If the administration fee is valid for the new upgrades it would have been valid then, but they didn`t charge it before. All NTL are doing is tweaking a config file that is sitting on a server, I rebooted the cable modem myself to pick it up, so now work was done specifically for me.
As NTL claim they have 1,000,000 broadband customers now, this seems to me nothing than a cheap trick to try and rake in a quick £25mill ion.
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I don't know anything about the config files but I seriously doubt it is just a quick tweak. Also, what about the costs in upgrading the network to suppose the new speed. If you are currently on 1.5mbps, 25quid is littler over 1/2 a months subscription charge for double the speed. Stop being a tight arse.
They are not forcing you to change the speed but I would rather pay 25quid and have the speed upgrade or downgrade and save the extra money but I will be surfing at 3mbit from the new year
