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Originally Posted by Bill C
You are joking i hope. Whats wrong with a one of payment of £25.00 But you dont have to pay it. Just dont have the upgrade. Next you will want blood from a stone and expect ntl to pay for it.
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Ok, but assume for a moment that someone was stubborn enough to refuse to pay the £25 fee, that would mean that NTL would still need to retain the cable modem configs for the 1.5Mb service as that one would no longer exist. Are they really going to let someone stay on a service tier that would effectively no longer exist. They couldn't actually force this on someone who is still within their 12 month contract.
It strikes me that in typical NTL fashion this hasn`t been thought through particularly well. As pointed out earlier, I could just downgrade a tier, pay less money and still get a speed increase to offset against the costs of then going back up to 3Mb.
With the upgrade from 1Mb to 1.5Mb this was simply making a change in a config file and then the new cable modem picking it up the next time it is rebooted. If the administration fee is valid for the new upgrades it would have been valid then, but they didn`t charge it before. All NTL are doing is tweaking a config file that is sitting on a server, I rebooted the cable modem myself to pick it up, so now work was done specifically for me.
As NTL claim they have 1,000,000 broadband customers now, this seems to me nothing than a cheap trick to try and rake in a quick £25mill ion.