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Originally Posted by DeadKenny
Speed isn't everything an ISP must provide you know. There are many things people are forgetting about NTL and why so many of us are jumping ship and happy to steer well clear of NTL no matter what they offer.
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Likewise for some people it's as smooth a ride as you like with service at very least acceptable and at best brilliant. BTW I like the speed you're on with PN
Speed does sell!
At the end of the day while there are a fair few unhappy people there must be hundreds of thousands of happy bunnies, otherwise ntl wouldn't be in business?
Regarding this issue of £25 admin fee.
Again I would point out to people that BT charge similar for service regrades (which are usually a reconfiguration job), also that no-one is forcing you to take these upgraded services. ADSL customers have to pay BT a migration fee. For a total of next to no work, just some ATM config changes.
The £25 is IMHO no punishment to current users, to provision new customers costs the same be it at 64k or 3Mbit, to move customers over will require work.
If you don't want it don't take it.
Personally I think the fastest widely available bb service in the UK for a sub-40 quid a month price point is an absolute bloody steal. I'm rather irritated I can't get it to be honest as it'll be a very long time before BT offer anything similar - last I heard there were no plans at all.