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Originally Posted by Neil
Again-not a dig at you Dezzo (  ), but if you will confirm it on the phone, why would you not confirm it in writing?
Sounds to me like you worry that ntl may hold you responsible if the you know what hit the fan? |
In all honestly it is purely down to time. I would rather deal with a customer, fully and clearly note the account and give them all my contact details than spend a far longer time writing, printing and sending a letter out.
If customers wish I would certainly E-Mail them confirmation.