Having now experienced Ntls infamous redundancy boomerang (It keeps coming back to cut out some more staff) I have some thoughts
I feel Ntl have some good products that are cheap and reasonable quality but the backup support and processes are crap. Harmony continues to be implimented at any cost (Even though half the time it doesn't work properly!) Perhaps by mid to end 2005 it will be completed then they will need to migrate everything to another system that actually works!!!
So glad to be out of there! ....Oh yes and the pay-off wasn't too bad considering!