Thread: [Now Official] More ntl speed changes
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Old 03-11-2004, 14:06   #98
SMHarman
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Join Date: Jun 2003
Services: Cablevision
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Re: More ntl speed changes
Quote:
Originally Posted by DarthYoda
All new customers will be offered the three new speeds from early next year
All current customers will be given the opportunity to upgrade from their existing services for an admin fee of £25
So they will sting us all (me in this example) for a £25 fee to take us off the 1.5Mb and move us to the 3Mb? New customers will automatically get the 3Mb? Nice .

Will the admin fee exist for each change in speed? At the mo a change from 750 to 1.5 is FOC once a month, will this become £25 a significant disincentive to switch service levels.

Any change to the upstream? I would imagine 3Mb could do with a higher upstream to effectivly support the increased ACK packets.

Quote:
Originally Posted by Acathla
What I would like to know is what the £25 admin fee covers?
A person changing a digit on a computer? maybe taking 30 seconds?
So that works out as £3000 an hour! wow!<snip>
A person, you can change levels on line, they are charging a fee for you to DIY.
Quote:
Originally Posted by etccarmageddon
looking at it from that angle it is taking the ****. existing customers shouldnt be charged a higher price just to get the same service. expecially if you're out of your initial 12 month contract period.

what you can do though is call them and tell them you will take your custom elsewhere.
And their response can now be where will you be taking your business to get 3Mb BB sir. I don't believe there are any other 3Mb BB service providers in Hertford.
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