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Re: Billed twice ???
Get a copy of your latest statement from your bank - including the reference numbers of all the NTL transactions - and then you should call NTL back (keep a good book close by to keep yourself occupied... I recommend A Tale of Two Cities) and tell them you have proof in front of you and quote them the reference numbers.
They are obliged by the conditions of the Direct Debit Agreement to reimburse you immediately if you can prove they have incorrectly debited the wrong amount/made multiple debits (which is why you'll need the statements).
HTH
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