Hi all
Last month I had my NTL broadband connection cut off, long story so I wont go into it. I have phone NTL last night to get it reconnected. Let me just point out at this time that nothing has physically been 'disconnected' at my property, or in the cabinet down the street. Everything is still there just as before. Upon calling NTL last night I was told that I would have to wait about a month (26th November) for an engineer to come out to me to reconnect me. Obviously I asked why this was necessary, and she could not give me an answer. After being transferred around various departments for what seemed like forever, I gave up and just agreed to have an engineer come out.
If anyone from NTL reads this message (or anyone else who may know), please can you let me know why this has to be done? I do not understand what the engineer is going to do when he gets here? It seems to me like it will be a wasted trip for an engineer and a waste of a month for me..........
Is there no way that my connection can just be unblocked from NTL's end? they managed to disconnect me with the push of a button so why cant I be reconnected this way??!
Thanks for any help/advice you can give!