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Dr Plummer. You yourself fail to realise something.
As a majority, the NTL tech team on first line phone support are working to scripts. Many of them have little or no technical knowlege and are unable to work outside the box.
That is NOT the case with the people offering support here. The Employees who support people in this forum are the ones who CAN work outside the parameters defined by the support script, and comments about NTL employees competence, or lack thereof do not apply to people offering help on here.
While in the work environment responses are governed by the methodology NTL find acceptable, which may not always be the correct way.
I don't feel people are intending to provoke the employees who support this site, but would wish to draw attention to the fact that there are some employees who unfortunately only know the NTL method of tech support.
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