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Originally Posted by BBKing
Oo, glad it's coming in handy. Of course, one idea to improves things is technology that can avoid the need for the tech to ask the customer anything - for instance a tool that can tell you whether the USB, ethernet port or neither is connected would have avoided mb's ethernet-not-connected chap. Which is where I come in and why I'm spending my Sunday evening doing Oracle queries for mutual fun and profit. Most customers would rather not bend down and examine little green flashing lights and the tech would rather see it in front of him instead of relying on second-hand information.
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Having allowed BBKing to test this tool and also heading into the chatroom to ask him to check my modem with it. I have to say is without this tool BBKing wrote many would still be unplugging and pluging in STB and SACMs. I thank BBKing for his work.
