[Russ]

I don't doubt there are some/many odd calls in to tech support (my favourite was the guy who, when I asked him to 'right-click' on an icon, thought I meant he had to use his right hand) but that is not the point I'm making.

I take issue when someone whose job it is to be patient with customers goes on to deride their lack of knowledge elsewhere. yes of course he's posting here in his own time but why would he not make his superiors aware of his comments here? Because he'd get in trouble for it. I'm not saying techs should not post their thoughts an opinions here or anywhere else but they should then be prepared for a reaction from people who take exception to what they say.

And when they post something which they claim to be 'fact', they should be prepared to back it up. Which has not happened on this occasion and, as I see it, won't happen at all.