I could mention how smug
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They couldn't pay me enough to come back
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Contradictive
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Seeing as you cannot produce ANY evidence to back that up at all, it is just your OPINION, nothing more. One thing we can all do without is techs who think they know it all.
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Ahh yes, I forgot, customers are required to have a high level of pc knowledge aren't they? Silly me, there's me thinking technical support was for people who needed, er, technical support.
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and rude
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Dont take my word,
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Don't worry, there's not much chance of that.
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you are coming across as, however I think you're doing a perfectly good job yourself. Too good for ntl tech support I guess.
I did it for quite some time, not entirely enjoyable but always a variety of people calling up, and while it annoyed me having to go through the same procedure as everyone else when phoning in while a network engineer it had to be done. I put up with this because I've been there and done it, no need to be rude
