Hi
I'm trying to register a family relative who has chosen to go for the
300Kbps Broadband via a STB. She has a new silver Samsung STB because of problems with her digital TV service. This has now been resolved.
When attempting to register her broadband using the Broadband Setup CD it comes up with the following error message VTruckDbg has encountered a problem and needs to close..... (see attachment for exact details) and then it closes down the CD and I unable to continue registering broadband.
I have tried to manually register using the following link
http://homepage.ntlworld.com/jayone/..._addresses.htm but when I type ipconfig from the CMD box it comes up with an IP starting with
80.xx.xx.xx and not
10.xx.xx.xx which I am told you need to have an IP starting with 10 because that is a private IP and Quote
Quote:
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This is the IP address you should expect before completing the registration process.
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This is further confirmed because when I type start.ntl into the browser it doesn't take me to a registration setup page and instead come back with a msn page telling me I could have meant something else.
I know it's a Sunday and this is the reason I cannot call Customer Support because they are not open today, should I wait until a weekday, or does anyone know a resolution I can take without calling NTL Customer Service???
With thanks
PP