Cable Forum - View Single Post - NTL is call centre with longest wait in Mirror test

Racingdick · 31-10-2004, 16:06

The role of tech support is evolving from what its original purpose, there is and cannot be denied more pc education being given to customers.
The number of calls to tech support of a network or modem problem are reducing. The number of calls for basic information and small pc issues is inceasing. That is due to the fact that pc's are no longer for the enthusiasts they are for the general billy no mates in the street.
The IT industry is growing and the tech support is changing. What drives the calls up is the lack of pc knoledge.

regarding the calls there is nothing worse than a call to start "ive been waiting x minutes" only for the issue to be resolved by simply making sure the usb is connected and then system rebooted.

I cant see any more being added to this thread unless Russ D wants to have the final word..

31-10-2004, 16:06	#214
Racingdick Inactive Join Date: Feb 2004 Location: Neath Age: 45 Services: Tiscali 1meg Sky Posts: 121	Re: NTL is call centre with longest wait in Mirror test The role of tech support is evolving from what its original purpose, there is and cannot be denied more pc education being given to customers. The number of calls to tech support of a network or modem problem are reducing. The number of calls for basic information and small pc issues is inceasing. That is due to the fact that pc's are no longer for the enthusiasts they are for the general billy no mates in the street. The IT industry is growing and the tech support is changing. What drives the calls up is the lack of pc knoledge. regarding the calls there is nothing worse than a call to start "ive been waiting x minutes" only for the issue to be resolved by simply making sure the usb is connected and then system rebooted. I cant see any more being added to this thread unless Russ D wants to have the final word..