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Originally Posted by Richard M
Aah now you're asking in the right place! 
I work for Account Management with Vodafone BTW... 
What you should do is this:
1) Check out deals with T-Mobile, Orange etc. online and in stores.
2) Phone 191, option 3, option 2.
3) See which deal they give you and if it's not that good then...
4) Say that you've seen XXXXXXXX with a much better deal and you think you might move to them.
5) They will then try to match it to keep you as a customer.
It generally works like that because there are almost as many mobile phones as people in the UK so they're concentrating on customer retention more these days. |
That worked for me last year when I was going to change to Orange, I phoned O2 and gave them a months notice, they said what for? I said I'm going over to Orange for a better deal, they said what deal are you getting? I told them plus added a bit on for good measure
They said we will give you all that plus an extra 100 minutes free each month, 100 extra texts free each month plus a free upgrade with no contract to sign plus a free upgrade for the wife. I said go on then