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Originally Posted by ianathuth
Quite a bold statement to make isn't it? 
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Well, yes, but that's the correct position.
Now, that isn't to say that in special circumstances exceptions might be made to it. But that's the legal position to which a customer CAN be held, by ntl or any other company (BT use exactly the same system). A company can, of course, choose to waive this at its discretion.