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Originally Posted by Mark B
No, this is not correct.
The 14 day cooling off period applies only in the following circumstances:
1) The customer must have been contacted by ntl and sold the service (as opposed to the cutomer contacting ntl themslves.
2) The service must NOT have been installed.
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Just a slight correction to this....
The distance selling regulations apply whether or not you called ntl.
However, there is NO cooling-off period if you invite someone to come to you (for example ask for a salesman to come to your house).
A statutory cooling-off period applies if you were cold-called on the doorstep and signed there and then, but not if the salesman on the doorstep agrees to come back at a date which is agreed (i.e. if he books and appointment to come back) and then you sign.
Most outfits such as those wretched Kirby cleaners do this, they cold call you, book an appointment for later in the day (offering a free carpet clean) thereby making sure you forefit your right to cancel when (if) you do sign up.