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Originally Posted by monkeybreath
if you are in the first 14 days of install you can cancel because you are still in the cooling off period. Then sign up online to get the offer.... http://www.home.ntl.com/icat/broadband
all the prices there are showing the 3months half price at the moment 
However, the offers are to actract new customers, so it makes business sense to only offer them to new subscribers- you will find this is a feature of every company- the mobile phone companies do it really often.
ntl always have some other or other running, I think the last one was 2 months free, so surely when you signed up you got some kind of special offer....? |
No, this is not correct.
The 14 day cooling off period applies only in the following circumstances:
1) The customer must have been contacted by ntl and sold the service (as opposed to the cutomer contacting ntl themslves.
2) The service must NOT have been installed.
In other words, a customer approached on their doorstep or outbound-called by sales has 14 days from the date the order is placed to change their minds BUT IF INSTALL TAKES PLACE THIS PERIOD ENDS.
It is a common mistake to think that the 14 day period (which is statutory under the distance selling regulations) is some sort of 'trial' of the service to make sure you like it. It is NOT, it is a cooling off period to give you time to change your mind if you have pressured into signing something you don't really want.
I reiterate again...once install has taken place, that's it. 12 month contract and there is absolutely NO getout clause.
Separate to this, a customer who cancelled and then reapplied just to get a discount they were not entitled to, would still not be entitled to that discount. Sorry, but that's the way it is.
Anyone doubting this...get yourself double glazing installed and then demand they remove it and refit your old windows under the '14 day cooling off period'....not a chance, and ntl is no different.