Cable Forum - View Single Post - NTL is call centre with longest wait in Mirror test

Russ · 30-10-2004, 21:31

I wouldn't say it's off-topic, after all, techs asking callers to do things they may have already done could well be a factor in raising call queue times.

30-10-2004, 21:31	#203
Russ cf.mega poster Join Date: Jun 2003 Location: Half in the corporeal, half in the etheral Posts: 37,182	Re: NTL is call centre with longest wait in Mirror test I wouldn't say it's off-topic, after all, techs asking callers to do things they may have already done could well be a factor in raising call queue times. __________________ Heavy Is The Crown