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Originally Posted by Racingdick
..and quite often for some reason after "we" get them to reboot they can browse.. funny that aint it...
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Yep, almost as hilarious as when we tell the tech that it won't make an ounce of difference, as what happens? It doesn't make an ounce of difference....
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Originally Posted by Racingdick
u will also be surprised to know that when someone calls up and say they have rebooted we dont have a 6th sense that means we know if you have done it properly...
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No, I won't be surprised, seeing as I used to do your job. And usually, if a customer says they've rebooted the modem and pc....usually it means they've rebooted the modem and pc.....
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Originally Posted by Racingdick
By all means ill be happy to take every call where i assume people know what they are talking about, but then ill be shouted at by the customers who are pc 's
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No need for that, just if the customer says they've already tried some things, just don't insult their intelligence by asking them to do exactly the same thing again while you're on the line.