..and quite often for some reason after "we" get them to reboot they
can browse.. funny that aint it...
u will also be surprised to know that when someone calls up and say they have rebooted we dont have a 6th sense that means we know if you have done it properly...
... also we dont know if your "Network Engineers" or IT Gods... as a rule all calls are taken the same way.
By all means ill be happy to take every call where i assume people know what they are talking about, but then ill be shouted at by the customers who are pc
's