Back to the topic.

My connection has never been as good as it was before the upgrade.
i used to get throught to tech support dead easy for the last 2yrs, but the last few times i have been able to watch a considerable amount of tele before hearing a human voice.
I'm sure most of the ntl guys are doing their best, but at the end of the day its budget v manpower,divided by equipment, times hours in the day.

I'm self employed and deal with a lot of companies on a 1 to 1 basis and in ntl's defence they are nowhere near the worst.