Cable Forum - View Single Post - NTL is call centre with longest wait in Mirror test

Racingdick · 30-10-2004, 14:21

just been reading through through the thread and seen some debate on rebooting the modem/pc...

One of the reasons i almost always get the cust to reboot is that its like working from a fresh piece of toast, when a call comes in you dont know what state the pc is in..
I had a cust who's pc was in terrible state, kept freezing.. rebooted and was a little bit better.. then had memory issues

thought id try to help this cust out, would have been easy to palm the cust off with an RTV
spent 107 minutes doing a disk cleanup and usb scrub... disk cleanup cleared 6 GIG of files off a 18 GIG hdd...
ok so one extremely happy customer though a very long call..

30-10-2004, 14:21	#197
Racingdick Inactive Join Date: Feb 2004 Location: Neath Age: 45 Services: Tiscali 1meg Sky Posts: 121	Re: NTL is call centre with longest wait in Mirror test just been reading through through the thread and seen some debate on rebooting the modem/pc... One of the reasons i almost always get the cust to reboot is that its like working from a fresh piece of toast, when a call comes in you dont know what state the pc is in.. I had a cust who's pc was in terrible state, kept freezing.. rebooted and was a little bit better.. then had memory issues thought id try to help this cust out, would have been easy to palm the cust off with an RTV spent 107 minutes doing a disk cleanup and usb scrub... disk cleanup cleared 6 GIG of files off a 18 GIG hdd... ok so one extremely happy customer though a very long call..