[MovedGoalPosts]

Assuming it is your phone line that is messed up, I think ntl should have a 24 hour fault reporting service for phones only, as phones unlike any of their other services could be an emergency requirement (same reason why you should always have a standard phone in your house as well as cordless, you need it to work in case of a powere failure). Try dialing 151 which in many ntl areas is the old phone fault reporting no. You may get told to redial somewhere else, but that may not be to the normal faults centre.