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Originally Posted by BlueMeany
<snip> Is not them offering a vastly inferior product an opportunity for me to cancel services? Incidentally, after the fiasco on the phone, I cancelled the Direct Debit.
Any advice?
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as Kits, really.
You have a point that you are not being offered an equivalent package - but before you cancel your payments, are you sure you can get more from another provider. The (presumably) BT line you have may only be good enough for 512, anyway??
I think you will be better off pursuing a graceful release from your contract, rather than the prospect of possibly putting your credit rating at risk
<edit> & pretty much what Neil said, too
