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Originally Posted by BlueMeany
When I telephoned and got through to house moves, they put me through to cancellations.
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Why am I not surprised that happened?
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Originally Posted by BlueMeany
However, this became an engaged tone and I had to hangup and redial.
Then customer services gave me a direct dial number of 0800 052 0243 - they seemed quite suprised! The woman at the end said that because I was still under contract I'd want to get Freedom, and shoved me through to another queue for Freedom sales.
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*Sigh*...The good old 'ntl telephone ping pong' that they love to play with customers.
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Originally Posted by BlueMeany
At this point I hung up.
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Can't say I blame you.
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Originally Posted by BlueMeany
Question is... the freedom services are vastly inferior to SACM (from what I can see the best speed they do is 512k and this costs £29.99 to be able to download a half decent amount ie. more than 5gb)
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There's no download cap/guideline on the ntl Freedom ADSL product (unlike your 1.5 Meg cable connection), & yes the best you can get is 512k (from ntl that is, but if you've got a BT phone line you have the choice of a wealth of ADSL suppliers offering from 150k to 4 Meg services)
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Originally Posted by BlueMeany
Is not them offering a vastly inferior product an opportunity for me to cancel services? Incidentally, after the fiasco on the phone, I cancelled the Direct Debit.
Any advice?
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Yes-The fact that you are moving out of a cabled area entitles you to cancel with one month's notice, regardless of how long you have remaining on your 12 month contract-end of subject.
Get rid of your ntl connection by putting it in writing to the address on your bill, & don't let them try to con you into getting the ADSL service-you do not have to take this.
HTH.