Cable Forum - View Single Post - Moving out of area

BlueMeany · 29-10-2004, 20:26

I've asked something similar to this before, but after the nightmare I had on the telephone yesterday I was curious as to where I stand.

I've moved to an area where cable isn't supported. I was on 1.5Mb broadband previously (had upgraded to SACM about June-ish, before that was STB).

When I telephoned and got through to house moves, they put me through to cancellations. However, this became an engaged tone and I had to hangup and redial.

Then customer services gave me a direct dial number of 0800 052 0243 - they seemed quite suprised! The woman at the end said that because I was still under contract I'd want to get Freedom, and shoved me through to another queue for Freedom sales. At this point I hung up.

Question is... the freedom services are vastly inferior to SACM (from what I can see the best speed they do is 512k and this costs ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£29.99 to be able to download a half decent amount ie. more than 5gb)

Is not them offering a vastly inferior product an opportunity for me to cancel services? Incidentally, after the fiasco on the phone, I cancelled the Direct Debit.

Any advice?

29-10-2004, 20:26	#1
BlueMeany Inactive Join Date: Nov 2003 Location: Manchester Age: 58 Posts: 32	Moving out of area - contract? I've asked something similar to this before, but after the nightmare I had on the telephone yesterday I was curious as to where I stand. I've moved to an area where cable isn't supported. I was on 1.5Mb broadband previously (had upgraded to SACM about June-ish, before that was STB). When I telephoned and got through to house moves, they put me through to cancellations. However, this became an engaged tone and I had to hangup and redial. Then customer services gave me a direct dial number of 0800 052 0243 - they seemed quite suprised! The woman at the end said that because I was still under contract I'd want to get Freedom, and shoved me through to another queue for Freedom sales. At this point I hung up. Question is... the freedom services are vastly inferior to SACM (from what I can see the best speed they do is 512k and this costs ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£29.99 to be able to download a half decent amount ie. more than 5gb) Is not them offering a vastly inferior product an opportunity for me to cancel services? Incidentally, after the fiasco on the phone, I cancelled the Direct Debit. Any advice?