Quote:
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Originally Posted by Ignition
Well, you know what I do and that I have a view of it all that's as good as anyone's. You're preaching to the converted.
Whoever said the above is a bloody disgrace. We should value each and every customer as much as possible, no bloody need for callous BS like that, and the idiot who said it doesn't even deserve discussion. The fact he's a manager at all astonishes me, he probably couldn't do his normal job through being an incompetent t**t and was pushed somewhere else as firing him would be messy.
Utter, utter prat. Customer focus for God's sake. Should be the first thing in each and every associate's mind, looking after customers where absolutely possible. 
Is ********* like that that give the rest of us a bad name.
EDIT: and reeeeelax  |
Reading back through my post, I just hope it didn't come across as I was agreeing with what the guy said to a customer.
When I was working for ntl, I never posted on any site related to ntl discussions because I would of found it difficult to keep my mouth shut.
(not hard to believe I know)
I never made any negative remarks about ntl to any customers that I met, I bit my tongue as it would of been very unprofessional for me to do otherwise.
I do understand the guys who are not happy saying nothing, and I suppose people are only human and caught at the wrong time the ntl employee possibly said exactly what he personally felt.
No excuse though, and no argument from me on that one.